Unfortunately, the residential company (Kingswood) has offered to return only a small sum of the money we have paid (citing Terms and Conditions). Therefore, the only course of action left to us is to accept this small sum and apply via the insurance company to reclaim the remainder. As soon as we receive both of these sums, we will return the money to parents.
We are very disappointed in the attitude and approach of the company in regard to this issue and we will not be using them in the future. They stated that; ‘we have determined that all customers who have been unable to attend – or who are not able to attend in the coming weeks – have cancelled their trip as required by the UK Government. This results in our cancellation T&Cs being triggered.’ I can assure you that at no point did we cancel. We have battled from early March (in anticipation of the COVID-19 situation) with Kingswood but throughout they have continued to avoid resolving this appropriately. Although we are accepting their minimal refund, we will continue to pursue the issue.
We are not exploring an alternative residential experience for this year group at this time given that the COVID-19 situation is far from resolved. We are very saddened that this year group have missed out on this experience but we need to ensure the safety of the children is our primary concern.
2nd June 2020 – Yr4 Residential Update We can only apologise for this ongoing situation. The company continue to be very difficult and The Collegiate Trust have taken the decision to make an insurance claim to obtain the money. Unfortunately we don’t know how long this process will take so we can not tell you when we can refund the money to parents/carers.
This Trip is NOT take place.
Venue: Kingswood – Grosvenor Hall, Kennington, Ashford, Kent
Dates: 22nd – 24th April 2020
We are pleased to offer the opportunity for your child to attend the Year 4 Residential next April. This residential will be to Grosvenor Hall, which is approximately 90 minutes away. The centre is run by the Kingswood residential company – please click on the logo above to be taken to their website. It will be a three day, two night activity, residential break that will support the element of outdoor activities that are within the National Curriculum and will link to school based learning.
We know that not all children will wish to attend and the school cannot afford to lose money on unfilled places so we have therefore only booked 60 spaces (one full coachload). To secure a place on this exciting school journey, we ask for a £50 non-returnable deposit, to be paid via ParentPay accounts by 11th July 2019. Payment online will be considered as consent being given and an agreement to pay the full cost before departure. Places will be allocated on a first come, first served basis, according to when deposits of £50 are paid.
All payments will be made online (details of this are available on the school website). The payment schedule is below. We ask that you keep to the payment schedule because the school has also to pay the company in instalments and we cannot afford to cover a shortfall.
Now the advertised date to withdraw from the trip has past, the school will not be able to return any money that has been paid by parents or carers.
Medical Form and Kit List was sent home Wednesday 5th February. The medical form must be returned by Friday 20th March 2020